Data Deletion

This page explains how to request deletion of personal data held in Calyx, which is operated by Calyx Clinical Systems Ltd (company no. 17289410). Who to contact depends on whose data it is.

If you are a patient of a clinic

Your clinic, not Calyx, is the data controller for your health and personal records. Calyx only stores and processes that data on the clinic's behalf. To have your data corrected or deleted, contact your clinic directly; they can delete or export your records from within Calyx.

If you cannot reach your clinic, email us at data@usecalyx.appand we will help route your request to the right clinic. We cannot delete a patient's clinical records without the clinic's instruction, because the clinic has its own legal retention obligations.

If you are a clinic or account holder

To delete your Calyx account and the data we hold as controller (your account, staff and billing data):

• Email data@usecalyx.app from your account email address, with the subject "Data deletion request".
• Tell us your clinic name and the account email so we can verify the request.
• If you want a copy first, you can export your full database and records from your account before deletion.

On closing your account, your data is deleted or returned on your instruction and fully purged within 30 days, except where we are required by law to retain certain records (for example, payment records kept for 7 years for HMRC).

How long it takes

We acknowledge deletion requests promptly and complete them within one month, in line with UK GDPR. If a request is complex we may extend this, and will tell you if so.

Contact

For any deletion request or question, contact data@usecalyx.app. For more on how we handle data, see our Privacy Policy.